“We are one of eight maid agencies accredited for good business practices by the Consumers Association of Singapore – and, as of 22 July, 2019, there are 1,928 agencies registered with the Ministry of Manpower (MOM),” says 121 Personnel Services’ co-founder Eddy Lam Yew Chiang (R1100381), who started the business 17 years ago with his aunt.
Read on about why this specialised maid agency receives such high marks.
“Out of the eight accredited maid agencies, we are probably the only one that SPECIALISES in matching transfer helpers to employers in Singapore. – Eddy Lam, co-founder”
“Out of the eight accredited maid agencies, we are probably the only one that specialises in matching transfer helpers to employers in Singapore,” says Eddy, who explains that 121 Personnel Services does not recruit new overseas helpers, believing in the importance of face-to-face interviews for both his staff with potential helpers, and potential employers with helpers. “It allows them to better judge whether the helper is a good fit for their family.”
Perhaps more importantly, the company uses the proprietary 121 Match-Point System to closely pair the helper’s experience and work preferences to the employer’s needs. “For instance, a helper may have experience taking care of a dog, but her preference is to take care of a toddler, and she has experience with that as well,” says Eddy. “We will match her with an employer who needs her to care for a toddler. A helper doing what she likes to do is more likely to do a better job and stay with the same employer for a longer period of time.”
Beyond this upfront work to ensure a positive working relationship between employers and helpers, 121 Personnel provides a Memorandum of Understanding, which lists out the responsibilities of each party, plus an Employment Contract, in line with the MOM rules and regulations.
It’s no wonder that Eddy is our go-to source for The Finder’s own Helper Help column, fielding questions about how much you should pay your maid to how to prep her before leaving your newborn in her care. “Having been in the maid industry for 17 years allows me to understand people better,” says Eddy. “It is important that a business be run with ‘heart’, especially in the maid industry. We have to take care of both the helpers and the employers, and be fair to both parties.”
Looking for a maid agency you can trust? Consider making 121 Personnel Services your first choice! Call or email to find out more.
By Sara Lyle Bow, The Finder Issue 300
More on The Finder:
4 IMPORTANT Things To Consider Before Employing A Domestic Helper In Singapore
She Misses Home, Too – Tips To Care For Your Domestic Helper’s Mental Health
What To Do If Your Child Prefers Your Domestic Helper To You